At CutetotZ®, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below:
1. Eligibility for Returns
- You may return unopened and unused products within 48 hours of the purchase date for a full refund.
- To qualify for a return, items must be:
Unopened and in their original packaging.
2. Non-Returnable Items
- For hygiene and safety reasons, we are unable to accept returns of opened products.
- If you receive a damaged or defective item, please contact us within 48 hours of receipt at support@cutetotz.com with a valid photograph of the defective product.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at support@cutetotz.com to request a return authorization.
- Pack the Item: Carefully place the product in its original packaging, including any accessories or documents that came with it.
- Shipping: Return the item to the address provided by our customer service team. Please note that you will be responsible for the shipping costs associated with returning the item unless the return is due to an error on our part.
4. Refunds
- Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria.
- If approved, we’ll process your refund within 7-10 business days.
- The refund will be issued to the original payment method used for the purchase.
- Please note that shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
- At this time, we do not offer direct exchanges.
- If you need a different product, please return the original item for a refund and place a new order for the desired product.
6. Contact Us
- If you have any questions or need assistance with your return, we’re here to help.
- Please contact us at: support@cutetotz.com.
